UK - DHL Pickup process

On this page, you will find instructions for filling out the DHL shipping form for UK customers. Please note, there is a tab for each section of the form. Click on the Download button to open the DHL form.

Please save the file to your computer.

Download Form

Section 2

Fill in the shipper details:

Contact Full Name
Reference if any
Company Name
Address, City and Postcode
Contact telephone number
EORI No is mandatory for Customs.

If you do not know your EORI number, contact the Finance Department in your organization.

Section 3

As for Section 1, those details are prefilled in the form. No need to make amendments to these fields.

Section 4 - Tick the Delivery Notification box if you wish to receive one and add your email.

Section 5 – Enter the weight and dimensions of your package.

Section 6 – details prefilled. No need to make amendments to this field.

Section 7 – No need to fill – Insurance already covered under our DHL account.

Section 8 – will auto fill with details from the Customs Document (next page).

Nothing else needed in this section

Section 9 - Tick the “I Agree” box

Section 1

Click ‘Copy Shipper Data’ to autofill the same info from the Shipment Form.

Section 2

Enter the date for pick-up
Enter package(s) details
Enter the availability time for pickup,

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Description automatically generated When entering the ‘Ready by time’ and ‘Closing time’ be sure to leave a wide enough margin for DHL to complete the pickup, as not doing so may result in your pickup not being booked.

Section 3-4

Enter any specific location where DHL should come for the package or add any special instructions for the pickup.

Be sure to save your filled-out form as a pdf, as it can be used for future shipments (amending the Customs Document as necessary, depending on instruments being shipped)

Apart from Section 7, all other sections can be ignored.

Section 7 - Enter information about your instrument using the example below.

List the items being shipped – if multiple systems are being shipped, you can list the same types of instruments on the same line – make sure to amend the quantity.

Full Description of goods: see list on the next page for full descriptions
Qty: total quantity of items
Commodity Code/HS Code: 9030100099 – The commodity code is always the same and can be copied from Section 8 on the shipment form. Needs to be added to each line
Unit Value: see list on next page. Values will automatically fill in on Page 1- Section 8
Origin: Sweden

Click Add Next item and continue

Choose the correct amount from the list below and add it in Column “Unit Value” – Section 7 Customs Document. Values for Customs purpose only in GBP

ITEM	DESCRIPTION	AMOUNT IN GBP
4558862	1151011, RAYSAFE DXR+	109
4587609	1201013, RAYSAFE XI BASE UNIT	112
4587597	1201023, RAYSAFE XI BASE UNIT W/ MAS	112
4558896	1202012- RAYSAFE XI R/F DETECTOR	110
4558908	1202022, RAYSAFE XI MAM SCANNING DETECTOR	136
4558936	1202033, RAYSAFE XI R/F & MAM DETECTOR	124
4558949	1202042, RAYSAFE XI CT DETECTOR	267
4558951	1202050, RAYSAFE XI LIGHT DETECTOR	325
4558960	1202062, RAYSAFE XI SURVEY DETECTOR	226
4558972	1202070, RAYSAFE XI TRANSPARENT DETECTOR	190
5066993	1221012, RAYSAFE SOLO BASE UNIT	119
5066987	1221023, RAYSAFE SOLO BASE UNIT W/ MAS	156
4711354	1222015, RAYSAFE SOLO R/F DETECTOR	114
4711368	1222016, RAYSAFE SOLO DENT DETECTOR	113
4711379	1222017, RAYSAFE SOLO RAD DETECTOR	114
4711387	1222018, RAYSAFE SOLO DOSE DETECTOR	114
4711393	1222019, RAYSAFE SOLO CT DETECTOR	268
4711400	1222020, RAYSAFE SOLO LIGHT DETECTOR	325
4711417	1222021, RAYSAFE SOLO MAM DETECTOR	114
4711421	1222022, RAYSAFE SOLO MAM DOSE DETECTOR	114
4711439	1222023, RAYSAFE SOLO RAD DOSE DETECTOR	114
4711442	1222024, RAYSAFE SOLO SURVEY DETECTOR	230
4711463	1251010, X2 BASE UNIT	248
4965695	1251011, X2 SOLO BASE UNIT	246
4711474	1251020, X2 BASE UNIT, MAS	249
4965707	1251021, X2 SOLO BASE UNIT, MAS	250
4559135	1252010, X2 R/F SENSOR	206
4965718	1252012, X2 DENT SENSOR	210
4559147	1252020, X2 MAM SENSOR	194
4559158	1252030, X2 CT SENSOR	160
4559164	1252040, X2 LIGHT SENSOR	378
4673386	1252060, X2 SURVEY SENSOR	191
4559186	1302023, RAYSAFE THINX INTRA	85
4559199	1302024, RAYSAFE THINX RAD	85
4559208	1302025, RAYSAFE THINX RAD KVP	85
4559213	1302026, RAYSAFE THINX RAD DOSE	85
5082301	RAYSAFE 452	651
4711758	1601023, PERSONAL DOSE METER 868.3 MHZ	110
4923909	1601027, RAYSAFE REAL-TIME DOSIMETER 868,3 MHZ	110
4559516	1606030, RAYSAFE I2 DOSIMETER 868, 3MHZ	112
4711926	1606036, RAYSAFE I2 REAL TIME DISPLAY 868,3 MHZ	853
4711959	1606040, RAYSAFE I2 DOSIMETER 868,3 MHZ (SYSTEM)	107

At the top right of each form, you will find “Transmit to DHL” boxes.

The below email window will open.

Click send and your request will be forwarded to DHL.

If your request is successful, DHL will email you confirmation of the pick-up, from dhlemailship@dhl.com,see example

This email includes instructions on how to use the provided documents and prepare your shipment for pickup.

Check your spam folder if email not received.

Q: When I try to open the form, a page appears which says, ‘Please wait…’.

A: The DHL Form cannot be opened in your browser as with typical PDFs as it is a ‘live’ document. Please download the file to your computer and then right click and choose ‘open with Adobe’ to access the form.

Q: I do not know my organization’s EORI number, can we use yours?

A: Unfortunately, we cannot provide our EORI Number for these shipments. If you do not know your EORI Number, please contact the Finance Department in your organization, who should be able to help you with this information.

Q: DHL have responded to my form with an error – you need to approve usage of your account.

A: If this will be your first shipment on our account, an email will be sent to us for approval before you are able to book your shipment. Once the approval is done, you can re-submit the form to proceed.

Q: Which documents are which in the email I have received from DHL?

A: Customs Invoice = document titled: AWB (your AWB number) invoice

A: Transport Label = document titled AWB (your AWB number)

Q: What do I do if I need to change details about my pickup?

A: If you successfully booked a pickup, your confirmation email from DHL will include a PRG Number as below:

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Description automatically generated Call DHL on +44 (0) 844 248 0844 and quote your PRG number to make necessary amendments or for any type of issue.

Q: I am unable to access the form or my attempt to book the shipment has been unsuccessful.

A: Contact us directly a customerservice.se@raysafe.com and if possible, attach the fully filled out PDF form with all your details. If you have not been able to access the form at all, please send us an email informing us of the issue.