Calibration & Repair
Annual Calibration for Highest Accuracy
To secure radiation protection for patients and medical staff, annual checks of X-ray machines are stipulated by most national and international regulations.
For the highest measurement reliability and credibility, the performance of the testing devices should also to be reassured by annual calibration.
Calibration at RaySafe
RaySafe X-ray modalities experts perform annual calibrations at our certified to ISO quality standards facilities. As evidence of highest accuracy, calibration certificates traceable to PTB and NIST are issued to you by our calibration facilities.
- worldwide service access
- modern state-of-the-art facilities
- expertise in all X-ray modalities
- PTB/NIST traceable certificates
- Service process certified to ISO 9001, 13485, 14001 and 17025
Fill out a Service Request Form if you wish to calibrate your instrument.
If you have questions regarding the status of your service order, please contact our Support Team.
If you have any trouble with your RaySafe instrument, we are ready to assist you. In some cases, however, it might be sufficient to check the following list of potential error sources to easily detect and solve the issue on your own.
- check the battery condition
- check if all add-ons to your system (e.g. detector, cable) are properly connected
- connect another add-on of the same type and try again
- check if the measurement was made within the specification of your instrument
- check and, if necessary, correct/adapt the settings
- reset the instrument settings and try again
If you have checked everything and your issue is still not solved, please contact our Support Team.
General Warranty Policy
RaySafe warrants to the original product purchaser that each product it manufactures will be free from defect in material and workmanship under normal use and service. The warranty period is 12 months and begins on the date of delivery. RaySafe will, upon its discretion, either repair or replace the defective product free of charge or refund your purchase price. If it is determined that product failure is due to abnormal operation and handling, alteration, or an incident, you will be billed for shipping and repairs. This warranty is exclusive and is instead of all other warranties, expressed or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose or use. RaySafe will not be liable for any special, indirect, incidental, or consequential damages or loss of data, whether in contract, tort, or otherwise.
At Fluke Biomedical, we strive to offer exceptional products and the best purchasing and service experience to our customers. For this reason, we urge our customers to purchase Fluke Biomedical- and RaySafe-branded products only from Fluke Biomedical or our authorized distribution partners, and to obtain service for these products only from Fluke Biomedical or our accredited service partners. For information about our authorized distribution and accredited service partners and how to contact them, please click here.
Purchasing Fluke Biomedical - and RaySafe - branded products from an unauthorized seller may void the product warranty offered by Fluke Biomedical and put you at risk of acquiring equipment that may be used, not properly calibrated or maintained, or otherwise suspect or faulty. Additionally, obtaining service for these products from a company that is not an accredited service partner may also void the product warranty or may result in improper or inadequate calibration, maintenance or other service activity.
In the course of working with our customers, if we identify any Fluke Biomedical or RaySafe branded products that are suspect for these or other reasons, we will inform you and strive to remedy the situation to prevent potential damage or harm. If you believe that you may own suspect Fluke Biomedical or RaySafe branded products, please contact us immediately for verification.
For RaySafe-branded products, contact: email@example.com or, 1-508-435-5600 and ask for service.
For Fluke Biomedical-branded products, contact: firstname.lastname@example.org or, 1-800-850-4608 and ask for service.
Service for Discontinued Products
If you own an old Unfors device which was discontinued (at least under the former name), we provide service and repair until the end of the guaranteed service time you find in the table below.
Please note: The Unfors Xi shown is an early model built before 2011. Our current RaySafe Xi Systems seen in our Product section is also no longer available but is fully supported.
Take a look at successor products of your Unfors device and latest RaySafe innovations in our
f your Unfors device is not listed here, please contact our Support Team for further information.
* The ability to repair Unfors EDD and NED was closed on September 1, 2015.